All new orders placed through the Finale Guitar website can be returned by emailing us within 14 days of the purchase date. You will receive a full refund of the purchase cost and original postage fee, so long as the item is in its original condition and packaging and arrives back with us within 30 days of purchase. Please note that we DO NOT cover return postage costs. When I started the shop we always set out to cover the cost of returned items in full, but following a spate of customers who changed their minds and returned amplifiers and other large items in full working order at a total postage cost to the shop of around £40-50 for the round trip, I realised that we simply cannot afford to cover return postage on unwanted items if we want to stay open.

We do our best to fully test all second hand items and describe any cosmetic faults, and would never knowingly sell an item which wasn’t in full working order. It is obviously not in anyone’s interests for a shop to sell broken gear! However, in the case of second hand items there may be some small cosmetic dings, scratches etc which we haven’t spotted, and in some very rare cases we might miss an electrical fault on a pedal or amplifier. If this happens we will of course do all we can to rectify the situation with the buyer. That being said, all second hand goods are sold as seen and we strongly recommend that you call in to the shop to test them for yourself if considering a second hand purchase. We will be more than happy to make you a nice cup of coffee and chat to you about guitars all day long! If you do decide to go ahead then please bear in mind that if you decide to return your purchase for whatever reason then you will be responsible for paying any return postage fees incurred.